Contact Uzase

Thank you for engaging with Uzase. Our team delivers precise, timely assistance to customers, developers, and partners across the Uzase platform. Below you will find the appropriate channels and expected response timelines to ensure your inquiry is handled efficiently.

General inquiries

For questions regarding Uzase services, accounts, billing, or general information, please reach out to our dedicated support channel as follows:

Support email: [email protected]

To help us respond promptly, please include your organization name, a primary contact, and a concise description of your inquiry or issue.

Developer submissions

Uzase welcomes proposals for integrations, applications, and partner opportunities. To initiate a submission, email the team with the subject line â€œDeveloper Submissionâ€ to the address above and provide:

Project overview and objectives
Target platform and intended audience
API usage and data touched
Estimated resource requirements
Security, privacy, and compliance notes

Including this information accelerates the review process and helps set accurate expectations regarding timelines and feasibility.

Response times

Uzase maintains clear, predictable timelines for inquiries and submissions. Typical targets are:

General inquiries: Acknowledgement within 1 business day; substantive response within 2â€“3 business days. Complex issues may require additional time, with status updates provided as needed.
Developer submissions: Acknowledgement within 2 business days; initial technical review within 5â€“7 business days; final decision typically within 15 business days.

Note: During holidays or periods of high volume, response times may shift. We commit to keeping you informed of any material delays.